Moduquip Ltd (“we” or “us”) has its head office at:
35 Boulton Road, Reading, Berkshire, England, RG2 0NH – telephone number 0330 390 4114 email: hello@moduquip.com.

It is registered in England & Wales - Company Registration Number 11211524, whose registered office is at 35 Boulton Road, Reading, Berkshire, England, RG2 0NH, with an operational depot at:

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• 35 Boulton Road, Reading, Berkshire, England, RG2 0NH

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We are committed to protecting your personal data. This Policy, along with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We will adhere to the Data Protection Act 2018, the Privacy & Electronic Communications Regulations 2003, and the General Data Protection Regulations 2018.

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By using our service either through our central sales, depots, or website, you agree that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy.

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Any matters relating to this Policy can be made to the Company Legal & Compliance Manager based at our head office – hello@moduquip.com.

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What Information Do We Collect About You?

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We may collect, use, store, and transfer different kinds of data about you/your company, which in the main fall into one or more of the following groups:

• Identity Data – e.g., name, username, contact details

• Contact Data – e.g., placing an order, billing details, registered office, home address, email, and contact telephone number(s)

• Financial Data – e.g., credit account application, bank account details, VAT number, information held by credit/fraud agencies as well as payment cards

• Marketing & Communication Data – e.g., requesting information on existing or new products/services, a catalogue, subscription to our e-newsletter, and your preferences for receiving marketing from us by post, email, or telephone

• Website Data – (see our Cookie Policy)

• Technical Data – e.g., IP address, login data, browser type, and other technology devices

• Profile Data – e.g., your username and password, products/services provided to you/your company, feedback, survey responses, etc.

• Usage Data – e.g., how you use our website

• Payment Details

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We may receive personal data about you/your business from various third parties and public sources, i.e.:

• Credit/fraud reference agencies

• Debt collection/tracing organisations

• Contract & planning applications data from publicly available sources, including local authorities, ABI, and LUSHA, based in the UK

We like to hear your views to help us improve our products and services, so we may contact you for market research purposes by phone, post, and/or email. You always have the choice about whether to take part or continue in our market research.

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How Do We Use the Information?

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The law requires us to have one or more reasons to use your information:

• Contract Performance – information needed to deliver a product and/or service

• Legal Obligation – e.g., verify your identity

• Legitimate Interest – using your information where, on balance, the benefits of us doing so are legitimate and not outweighed by your interests or legal rights (e.g., offering better products/services)

• Respond to an enquiry from you

• Process credit card payments

• Undertake credit referencing in connection with account applications

• Provide products and/or services, and collect/recover monies owed

• Keep an accurate history of transactions and send you invoices and account statements

• Manage our relationship with you, including notifying you about product/service updates, and asking for feedback

• Administer and protect our business, including our website

• Use data analytics to improve our website, products, services, marketing, and customer relationships

• Deal with issues/complaints with you/your business and prevent/detect crime, including fraud

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How Is Your Information Protected?

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We take protection of your data seriously and have appropriate processes and technology security measures in place to keep it safe. Internally, we restrict access to personal information; only employees who need the information to administer their job responsibilities have access to it. We never transfer your data outside the UK.

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Who Do We Share Your Information With?

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We work with carefully selected UK-based suppliers to carry out certain functions on our behalf, which may require that we securely transfer your data to them. Such functions include IT services, marketing services, market research, data profiling, and processing payments. When we share personal data with other companies, we require them to keep it safe and to only use the data for the purposes specified by us. Such companies are required to comply with current data legislation.

We have procedures to deal with any suspected personal data breaches and will notify you and the relevant regulator of the breach, where we are legally required to do so, within 72 hours.

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How Long Do We Hold Information For?

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To determine the appropriate retention period for personal data, we consider the volume, type, and sensitivity of the data, as well as the potential risk of harm from unauthorised use or disclosure. We will retain your personal data for no longer than is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

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Your Legal Rights in Relation to Your Information

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The Law guarantees certain rights regarding your personal information that we hold about you:

• Request Access – Ask whether we hold information about you, and request a copy of it

• Request Correction – Ensure your personal data is accurate and up-to-date. Let us know of any inaccuracies at hello@moduquip.com

• Request Erasure – Ask us to delete/remove personal data where there is no longer any justification for us to have it

• Object to Processing – Raise an objection to our use of your data for legitimate interest purposes

• Request Restriction – Block or limit the use of your personal information when its accuracy is contested or its use is unlawful

• Request Data Transfer – Receive your data in a machine-readable format for use elsewhere

• Withdraw Consent – Where we rely on your consent, you can withdraw it at any time

If you wish to exercise any of the rights set out above, please contact us at hello@moduquip.com.

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Who Can I Complain To?

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In the first instance, please contact us at hello@moduquip.com to resolve any issues. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Changes to This Privacy Policy

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This policy is kept under regular review. The latest version is available on our website, or a current copy may be obtained from our head office.​